Recommendations about your passwords

• Use random passwords that cannot be linked to your personal life. You should refrain from choosing a password related to your personal data, as well as any other code that may be easily guessed by third parties (dates of anniversaries or births, telephone numbers, consecutive numbers, repetitions of the same number, etc.). Make sure that your passwords contain both numbers and letters.
• Change your passwords regularly and as soon as you suspect that they may be known by other people. Try to avoid changing your passwords on a Friday afternoon, as it will be difficult for you to remember them come Monday.
• Never use personal information. When you sign up for a service and its password recovery system offers you several questions whose answers will verify your identity, provide false answers and write them down in case the service asks for them again.
• Do not use the same password for everything It is better to use different passwords for each of your e-mail addresses, devices and bank accounts. Bear in mind that if somebody illegally obtains any of your passwords, they could easily be used to access everything you have and your safety would be easily compromised.
• Never reveal your passwords, especially by e-mail or telephone. Unicaja never sends e-mails or makes phone calls asking its customers for their login details or passwords, card numbers or pin numbers, or generally any information of this kind that could lead to fraud by third parties.

We regularly detect e-mails sent from fake e-mail addresses with the sole aim of obtaining confidential information from customers. This technique is known as "PHISHING". In these e-mails and with the supposed aim of improving the security of your accounts, you are invited to click on a link included in the text that, if you click on it, will take you to a fake website that mimics the genuine pages of financial institutions, where you will be asked for your Electronic Banking passwords. Most fake e-mails are easy to detect because of the language in which they are written: Unicaja never sends advertising in English or with spelling mistakes.

If you receive a message like this, do not provide any details contact Unicaja immediately using the phone number +34 952 07 62 63.

It is also advisable to deactivate the "save" or "remember" password option on your browser.